• Developed new business branch since its incorporation

• Led planning, strategy, marketing, and business development

• Presented company to potential clients

• Ran sales cycle from researching prospects to cold calling, in-person meeting, pitching, negotiating contracts and closing deals

• Managed account relationships

• Expanded sales area-wise unlocking 10 new cities in Spain and reaching more than 70 new partnerships

• Identified and developed new business opportunities expanding the type of B2B partners

• Explored and unleashed 3 new sales channels

• Developed, reported and achieved yearly OKRs and KPIs

• Budgeted, forecasted and reported financial results at period closings

• Increased YoY revenues by 61% at the end of 2019

• Increased YoY net earnings by 155% at the end of 2019

• Executed marketing strategies; SEO, PPC, SNS, CRM, CMS, CRO, and Analytics

• Developed and edited high-quality website content

• Increased YoY website traffic by 50% at the end of 2019

• Managed customer support in 3 different languages to more than 200 customers per year

• Collaborated with cross-functional teams to improve customer service experience

• Recruited and hired key department personnel

• Trained and mentored new international team members

• Directly supervised, led, trained, coached, and developed a team of three members

• Coordinated with the in-house stakeholders to successfully meet the customers’ goals

• Increased YoY number of customers by 76% in 6 months

• Organized and conducted weekly meetings with other leaders to plan for the upcoming week

• Monitored the team on an ongoing basis, evaluating quality, managing issue resolution and taking corrective action as necessary in order to meet the deadlines

• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help team members successfully achieve them

• Managed customer feedback and support requests in a friendly and professional manner through multiple vectors including email, ticketing system and social networking

• Utilized Desk as a CRM to manage up to 120 client contacts per day

• Prioritized workload to maintain established deadlines

• Provided high customer retention levels

• Provided high levels of customer satisfaction

• Awarded 1st place by Nicereply in Asia Customer Happiness Awards 2015

• Designed support structure accordingly to mechanical, thermal, vibration, and environmental specifications

• Conducted case studies to evaluate design integrity, interference, manufacturing capability, and cost/weight trade off with other stress analysts and structural engineers

• Performed structural analysis using finite element methods and classical hand calculations for developing, integrating, and documenting structural requirements

• Adapted static test bench from A380 to A350 aircraft

• Pre-Sized of Pylon A320neo++

• Validated Structure Repair Manual for A350-900 Batch 2 on section 13/14 and 16/18 (Hamburg, Germany)

• Justified in static and fatigue the cabin layout of several PUMA helicopters

First place in Customer Happiness Awards in Asia

Nicereply

https://www.nicereply.com/customer-happiness-awards-2015